REFUND AND CANCELLATION POLICY
Last Updated: 4 November 2026
1. Overview
eGrowth Media FZE aims to provide professional digital marketing and production services.
This policy explains cancellation, deposit, refund and dispute arrangements for strategy,
social media, advertising, lead generation, filming, consultancy and training. Signed service
agreements and mandatory consumer protection law prevail where applicable. Refund
requests are assessed fairly
2. Deposits and Payments
Advance deposits may reserve capacity, resources or production time or fund agreed
preparation. Amounts and purposes must be disclosed before purchase. After work begins,
reasonable fees for services performed and properly committed costs may be deducted
where lawful. Before work begins, eligibility depends on the agreement, documented costs
and statutory rights. Deposits are not categorically non-refundable where law requires
repayment.
3. Cancellation Before Work
Send cancellation requests in writing. We assess work completed, allocated resources,
third-party commitments, contractual terms and statutory rights, and calculate any lawful
deductions fairly.
4. Cancellation After Work Begins
Clients may owe fees for work performed, strategy, campaign setup, filming, editing,
authorised external charges and properly due contractual costs. Prepayments for
unperformed work are reviewed for appropriate partial refunds. We do not retain amounts
law requires us to refund.
5. Monthly Retainers
The signed agreement specifies any minimum term, billing cycle and notice. Unless agreed
otherwise, the proposed default for rolling monthly services is 30 calendar days’ written
notice. Properly performed work during notice remains payable. Advance fees for work not
provided after termination are assessed under contract and law. No minimum term applies
unless agreed before engagement.
6. Filming and Content Production
Proposed booking cancellation terms, unless otherwise agreed: more than seven calendar
days’ notice — refund amounts not reasonably attributable to completed work or lawful
cancellation costs; three to seven days — reasonable documented preparation, booking and
unavoidable third-party costs may be charged; fewer than three days — additional
reasonable and legally enforceable charges may apply only if clearly agreed in advance. We
seek to minimise avoidable losses and offer alternative dates where practicable. No
disproportionate penalties or exclusion of statutory rights.
7. Advertising Services
Agency management fees and advertising platform spend are separate unless expressly
included. Completed management work may remain payable. Platform spend already
charged or consumed is ordinarily controlled by the platform; unspent amounts follow
platform refund rules. We will reasonably assist with relevant enquiries. Disappointing
campaign results alone do not create a refund entitlement for competently delivered
services, but defective, misleading or negligent delivery may create legal remedies.
8. Consultancy and Training
Cancellation terms are disclosed before booking. Timely cancellation may permit
rescheduling. Completed sessions are not ordinarily refunded solely for changed
preferences. Unprovided sessions are assessed under agreement and law. If we cannot
deliver a session, an appropriate alternative or refund will be offered where required.
9. Digital Deliverables
Strategies, videos, advertising assets and training materials are evaluated based on work
done, the agreement and statutory rights. Changed creative preferences after approval
alone do not automatically justify a refund. Materially non-conforming deliverables may
require correction, replacement, adjustment or refund as appropriate.
10. Service Failure Remedies
Failure to deliver, material misrepresentation, defective or non-conforming services, or
cancellation by us may entitle the client to correction, replacement, reduction, partial or full
refund or other statutory relief as applicable. Mandatory UAE consumer remedies cannot be
excluded.
11. Requesting a Refund
Email Joe@egrowthmedia.co.uk with your name, business, invoice or project reference,
service purchased, reason for request and relevant evidence. We aim to acknowledge within
five business days and provide an initial assessment within 14 business days, without
overriding shorter mandatory deadlines.
12. Approved Refunds
Approved refunds are normally returned through the original payment method where
practical. We aim to initiate payment within 14 business days of confirmation and receipt of
necessary details, unless law requires sooner. Bank and processor timing varies; any lawful
charges or exchange adjustments will be explained.
13. Chargebacks
Please contact us to resolve payment issues, but nothing restricts legitimate rights to raise a
card dispute or complaint with a bank or regulator. We may provide transaction and
contractual records during the dispute process.
14. Our Cancellation Rights
We may suspend or cancel where essential access or information is missing, a campaign is
unlawful, fraud or misrepresentation is involved, a material contractual breach occurs or
circumstances outside reasonable control prevent delivery. Fees and refunds are assessed
against work completed, contract and law.
15. Consumer Rights
Nothing excludes or overrides non-excludable UAE consumer rights or other applicable
mandatory law. In a conflict, mandatory requirements govern.
16. Changes
We may revise this policy and publish the updated date, but changes do not retroactively
remove established contractual or statutory rights.
17. Contact
eGrowth Media FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE.
Trade Licence: 4428624.01. Email: Joe@egrowthmedia.co.uk. Website:
https://egrowthmedia.ae.